At 27th architects, we Prioritize and communicate customer terms in other to ensure the satisfaction of our clients and customers through our refund policy. our refund policy aims to sort out damages and maintain and build a strong customer relationship by providing a clear overview of procedures, exceptions and a brief summary of rules and regulations.
Read below the policy guiding refunds.
REFUNDS
We may offer a refund for products purchased if:
The item(s) delivered do not match the color, specification or dimension as indicated on the website or as communicated by our customer support agents
The Delivery timeline exceeds 2 weeks
The item(s) are damaged upon delivery
Customers may be eligible for a refund provided that:
The product(s) must not be damaged or broken at the time of return
The product(s) will be returned with the receipt issued for its purchase
EXCEPTIONS
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
The customer misuses or mishandles the product in such a way that caused damage to the product
The customer was aware or notified of the problems with the product or service before making the purchase
The customer changes their mind after payment has been made
The customer does not check the specifications and dimensions as stated on the website or as communicated by our customer support agents
The customer does not like the product or realizes they had no use for it
The customer has received the item(s) but fails to make a report within 48 hours of receipt.
We also offer a refund for the services purchased in any of the following circumstances:
If the service has not been performed
If the service performed was different from the one ordered or requested
Other conditions for returns and refunds are as follows:
If excluding the above-stated conditions, the customer insists on a refund, 20% of the total amount paid shall be withheld by the company.
REFUND TIMELINE
All claims for a refund must be made within 24 hours of receipt of the product(s) or after 24 hours without receiving the service(s).
DAMAGED PRODUCTS
If the damage is fixable on-site, our team would reach out to the customer to discuss the specifics of how the damage will be resolved
If the damage is beyond repair, the customer may request a replacement or a refund
The customer ensures that the damaged product is in the same condition as it was when it was received
RETURN SHIPPING
At 27th architects, when a refund is initiated by a customer, we pay the overall cost for transportation and Shipping back of the product, in the event the product is found not damaged the customer is liable to pay the cost incurred in shipping the product.
HOW TO INITIATE A RETURN ORDER
Send an email to 27tharchitects@gmail.com or send a message to our Instagram account: @27tharchitctects by highlighting reasons for a refund.
Please include evidence of payment and Order Number.
Products may be returned within 24-48 hours following your receipt of the product.
Disclaimer; Refunds are issued at our discretion as we may reject, grant a refund, or replace or repair damaged products
